All orders are processed within 1 to 2 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification once your order has been shipped.
Free shipping is available for orders over 2,000 Mexican pesos within Mexico. For orders under 2,000 Mexican pesos, local shipping costs an additional 90 Mexican pesos.
We will contact you via text message at the phone number you provided during the purchase process to let you know the delivery date.
You can avoid shipping costs with free in-store pickup, available in the Centro neighborhood of Mexico City. After placing your order and selecting the in-store pickup option during checkout, your order will be prepared and ready for pickup in 1–2 business days. We’ll send you an email with all the instructions once your order is ready.
Our in-store pickup hours are 11 a.m. to 7 p.m. Monday through Saturday. Don't forget to bring your confirmation email when you come to pick up your order.
We offer international shipping to the following regions:
| Shipping Option | Estimated delivery time | Price |
|---|---|---|
| North America | 3 to 9 business days | $650 MXN |
| Europe | 4 to 9 business days | $680 MXN |
| Rest of the World | 5 to 12 business days | $690 MXN |
International shipments may be subject to import duties, which are beyond our control.
When we ship your order, you'll receive a notification email with a tracking number that you can use to check the status of your order. Please allow 48 hours for the tracking information to become available.
If you haven't received your order 15 days after receiving the shipping confirmation email, please contact us at contacto@1999estudio.com, providing your name and order number so we can look into the matter.
To view our exchange and return policy, please click on the following link.
We accept returns up to 15 days after delivery, provided the item has not been used and is in its original condition. We will issue a full refund for the order, excluding return shipping costs.
If your order arrives damaged, please email us as soon as possible at contacto@1999estudio.com with your order number and a photo showing the condition of the item. We handle each issue on a case-by-case basis to provide you with the most satisfactory solution.
If you have any further questions, please feel free to contact us at contacto@1999estudio.com
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