We have a 15-day return policy, which means you have 15 days after receiving the item to request a return for domestic orders.

The item must be in the same condition as when you received it—unused, with tags attached, and in its original packaging—in order for the return to be accepted. You’ll also need the receipt or proof of purchase.

To initiate a return, please contact us at contacto@1999estudio.com. Shipping costs will be deducted from the total refund amount. ($90 MXN)

If your return is approved, we will send you a return shipping label along with instructions on how and where to send the package. Returns will not be accepted unless you have requested a return in advance.

If you have any questions about returns, please contact us at contacto@1999estudio.com.

FOR INTERNATIONAL SHIPMENTS, THERE ARE NO EXCHANGES OR RETURNS. All international sales are final.

Damage and Issues
Please check your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the problem and resolve it.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned: made-to-order products (such as special orders or personalized items).

Unfortunately, we cannot accept returns of sale items or gift cards.

Returns The fastest way to ensure you get what you're looking for is to return the item you have and, once the return is accepted, make a separate purchase of the new item.

Refunds We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will automatically receive a refund to your original payment method within 5 business days. Please note that it may take some time for your bank or credit card issuer to process and credit the refund.
If more than 15 business days have passed since we approved your return, please contact us at contacto@1999estudio.com.

For purchases from our stockists (third-party stores)

We do not accept exchanges or returns for purchases made at other stores, concept stores, or stockists. Please contact the store where you made your purchase directly.